* Shopping flow
- Credit, cash on delivery (fee: 330 yen including tax), deferred payment
Completion email notification
- After completing your order, we will send you an automatic e-mail notifying you that your order has been received.
*If you do not receive a completion email after ordering
There are the following possibilities.
・If the email address you entered is incorrect
- Virus software. When mail software, provider filter settings, domain restrictions, etc. are set.
- If you are set to receive e-mails from specified addresses/domains, please cancel the settings or change your settings so that you can receive @medicept.co.jp.
- For information on how to set filters and domain restrictions, please contact the seller/provider.・Depending on the e-mail software, the e-mail may be automatically classified as spam in a different folder or trash box.
- In particular, if you use free email (Yahoo mail, hotmail, gmail, etc.), it may be sorted as spam. Please check your spam folder.
If you would like to check the status of your order or have your order email resent, please contact us. (We will reply except Saturdays, Sundays, national holidays, GW, Obon holidays, and the year-end and New Year holidays.)
About shipping and product delivery
* About shipping [Delivery by Yamato Transport]
- The shipping fee varies depending on the area.
- In the summer, you will be charged an additional 220 yen (including tax) for the cool delivery service.
- Normal delivery (only the following shipping fee) is available except for summer.
area Amount (tax included) Hokkaido 1,254 yen North Tohoku 924 yen Southern Tohoku Kanto Shinetsu Central Hokuriku 814 yen Kansai 924 yen Chugoku Shikoku 1,034 yen Kyushu 1,254 yen Okinawa 1,364 yen overseas *For overseas shipping, please contact us from the inquiry form.
* Estimated delivery
* About the delivery date
- You can specify the delivery date after one week from the order date.
- Unless otherwise specified, we will ship within 6 days.
- Delays may occur due to weather and traffic conditions at the time of delivery. Thank you in advance for your understanding.
*Delivery time zone
- During GW, Obon holidays, New Year holidays, etc., the number of days until delivery will be different than usual.
- Delivery to Hokkaido, Okinawa, and remote islands may take several days.
- If you are not present at the time of delivery, the product will be stored for 7 days. Redelivery is not available. *3 days for cool delivery.
About changing or canceling your order
We may not be able to accept changes or cancellations if your order has already been received and shipped by the time you contact us. Please note.
* About contact method
- Please contact [firstname.lastname@example.org] as soon as possible to change or cancel your order after confirming it.
- We will reply except Saturdays, Sundays, holidays, GW, Obon holidays, and the year-end and New Year holidays.
- *Usually, please contact us at least 5 days before the desired delivery date.
* About canceling an order
Regarding the cancellation process, we will carry it out after obtaining the customer's consent.
If the payment method is "credit card", depending on the timing of credit card payment, the credit card billing stop processing to the customer may not be completed in time, and the following situations may occur.
- You will receive an invoice from your credit card company.
- Once the account transfer is carried out, the credit card company refunds or offsets it with the next billing amount at a later date.
*About returns and exchanges
- As a general rule, we do not accept returns or exchanges.
- In the unlikely event that there is a problem with the product due to our responsibility in the following items, we will replace it at our expense.
- Please keep the actual item and contact us by email or inquiry form within 7 days after the item arrives.
If there is no actual item, we will not be able to respond to exchanges.
Inconvenience due to our responsibility for returning or exchanging (example)
- If there is a defect in the product
- If there is a discrepancy between the ordered product and the received product
- If the product is damaged or soiled when you receive it
*Please contact us by email within 7 days after the product arrives.
We will reply except Saturdays, Sundays, national holidays, GW, Obon holidays, and the year-end and New Year holidays.